Thank you for shopping with aurenic.shop. We aim to provide a smooth and reliable shipping experience. Please read our Shipping Policy carefully to understand how we handle your orders and deliveries.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
You will receive a notification when your order has shipped, along with tracking information if available.
2. Shipping Methods and Timeframes
We offer several shipping options depending on your location:
Domestic Shipping (if applicable):
Standard Shipping: 5–8 business days
Express Shipping: 2–4 business days
International Shipping:
Standard International: 7–20 business days (depending on destination)
Delays may occur due to customs, holidays, or local postal services.
Note: Shipping times are estimates and not guaranteed.
3. Shipping Rates
Shipping fees are calculated at checkout based on your location and selected shipping method.
Free Shipping: We offer free shipping on orders over [insert threshold, e.g., $50].
Flat Rate/Real-Time Rates: Displayed at checkout based on your shipping address.
4. Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can track your order directly through our website or the courier’s tracking portal.
5. Customs, Duties, and Taxes
aurenic.shop is not responsible for any customs fees, import duties, or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other customs fees).
6. Delays or Issues
While we strive to ensure timely deliveries, delays may occur due to:
High order volumes
Weather conditions
Customs clearance issues
Carrier delays
If your order is delayed beyond the estimated delivery time, please contact us and we will assist you in tracking and resolving the issue.
7. Lost or Damaged Packages
If your order arrives damaged, or you believe it is lost in transit, please contact us immediately at info@aurenic.shop with your order number and any relevant details.
We will work with the carrier to investigate the issue and offer a suitable resolution (reshipment or refund where applicable).
8. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you realize an error, contact us as soon as possible. We may be able to update the address if the order has not yet shipped.
9. Contact Us
If you have any questions about shipping or your order, feel free to reach out:
